FAQs

How do I place an order?
Add items to your cart and follow the checkout process.

What payment methods can I use?
We accept major credit/debit cards, PayPal, and digital wallets.

Can I change my order after placing it?
Changes are only possible before processing. Contact support as soon as possible.

Do you ship internationally?
Yes. Shipping options and fees are displayed at checkout.

How long will delivery take?
Processing: 2–7 business days. Shipping: 8–25 business days depending on location.

Can I track my shipment?
Yes, a tracking number will be emailed once the order ships.

What if my order is lost or delayed?
Contact our customer service team with your order number.

How do I return an item?
Returns are accepted within 30 days. Items must be in original condition.

Are discounted items eligible for return?
Discounted or promotional items may not be eligible. Check product page details.

How do I exchange a product?
Contact us to arrange an exchange for damaged or incorrect items.

Can I combine multiple orders for shipping?
Orders placed separately cannot be combined after processing.

Do you offer gift wrapping?
Gift wrapping may be available during checkout for select items.

Are there any customs or import fees?
International orders may incur fees. Customers are responsible for duties.

How can I stay updated on new products?
Subscribe to our newsletter or follow our social channels.

How do I contact support?
Email service@essentialshoodiestyle.us for inquiries.